• Ministry Approved Agent for Hajj & Umrah Services
  • Ministry Approved Agent for Hajj & Umrah Services
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For Hajj & Umrah0208 478 8911

For Flights0800 368 0311

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FAQs Samtravel.co.uk

Qus:- 1. How do I check the status of the Booking Confirmation? Is reconfirming of the booking necessary?
Ans:- When the user completes the entire booking process, including submitting the credit card credentials and clicking 'submit', the user will be then redirected to the booking confirmation page, followed by a confirmation email at the email ID provided, indicating flight details, departure date and time and the confirmation number. The confirmation booking number can be referred to as the reference number for their flight. Kindly note, if the user hasn't received any confirmation mail, or even didn't get redirected to the booking confirmation page, please contact us right away.
In regard to a round-trip, multi-city tour and connecting flights, the passenger must affirm their bookings with the respective airline.
Qus:- 2. How can I request for an E-ticket and what are its benefits?
Ans:- An E-ticket can be requested very easily by the user while booking through the phone or online. Please contact the travel expert in case of any confusion/problem related to the E-ticket.
Presently, the E-ticket is the most efficient and reliable means of booking flight tickets with several benefits. While booking an E-ticket, the entire data of the traveller is saved in the airline's database, which is further used by the travel agent with safety. With the E-ticket, the passenger need not carry documents; rather carry an ID, passport and the printout of the booking confirmation to obtain their ticket from the airport. An additional benefit is gained in case of stolen and damaged ticket.
Qus:- 3. What is the procedure to cancel a Flight Ticket?
Ans:- In order to request a cancellation of your flight ticket, contact us through phone, e-mail or visit our travel outlet. You may write to us at:
Customer Support
Sam Travel
714 Romford Road
London, E12 6BT, United Kingdom
To cancel your flight or ticket, you need to submit your cancellation request prior to your departure. Passengers kindly note that failure in settling the final payment amount within 72 hours, will automatically lead to the cancellation of your ticket.
All air tickets booked from Sam Travel are non-transferable and non-refundable.
Qus:- 4. By when can I expect to receive my tickets and what are the delivery options?
Ans:- When you are finished with your booking process, the passenger can expect his/her tickets 7 days prior to their departure. If the departure date is within 7 days of the booking, the tickets will be handed to the passenger within 24 hours. If the passenger hasn't received their ticket within the given time frame, we request contacting our customer care/travel expert immediately.
During the time of delivery, the passenger is required to be available at the delivery address to acknowledge and sign the receipt. Any failure in being present at that address at the time of the delivery, a card indicating the next delivery spot will be provided, containing the details from where the tickets can be collected. The passenger is requested to present an ID and retrieve the package. At Sam Travel, various modes of delivery and collection points for flight tickets are offered at London Heathrow and London Gatwick airports.
Qus:- 5. How do I find out my Baggage Allowance?
Ans:- The Baggage Allowances are subject to change by the respective airline according to their rules and schemes. We advise you to check with your respective airline or speak to one of our travel experts and get the correct information regarding the Baggage Allowance.
Qus:- 6. How do I book a flight for a third person even when I am not flying or accompanying him/her?
Ans:- You can easily book flight tickets from Sam Travel for someone else. All you have to bear in mind the same booking procedure and one of our travel expert will contact you to help you further with the same.
Qus:- 7. How early can a flight be booked?
Ans:- A traveller can book a flight 11 months in advance.
Qus:- 8. How much is the cancellation fee and what is the process to apply for a refund?
Ans:- Once you decide on cancelling your flight prior to your departure, the process begins. There is a fee of £50 per passenger. After you request a cancellation, the air ticket will be sent to the airline consolidator for further processing. The refund amount of the partly-used tickets will never be more than pro-rata. In many other cases, it may go down to nil. After the clearance from the airline consolidator, the amount will be reimbursed to the user. The entire refund process may take 10-40 working days, and in case of loss of ticket, the process may take up to 12 months.